Fast work support service
When a request comes in, connect right away without a site visit and fix it on the spot while viewing the screen.
- Smooth even on 4K screens
- Up to 120 fps
- Time for CLI command results to return
- 3 s
- Company PCs managed on one screen
- Thousands of units
- Access · command logs
- 100%
Key benefits
Internal networks, as is
Even plant networks without internet connect right away with just a Gateway on site.
Managed centrally
The Enterprise edition controls access centrally through permissions.
Records, complete
Logs who accessed which device and when, downloadable as a file.
Who uses it
Used together by IT, floor, and security staff
IT support staff
Connect to the user's device to view the screen together, transfer needed files, and document the support outcome.
Floor device admins
Review status by site and device, and pick devices to inspect for remote support.
Security · operations staff
Decide who can access which device, and confirm activity through access history.
Functions
View, delegate, manage
01
Even 4K without stutter, tuned to your work
View even 4K high-resolution screens without lag, and stay connected on slow lines. Quality and speed adjust to documents, drawings, and equipment screens.
02
Dual monitors · terminal mode
Select a remote PC's monitor or show them all. When you don't need the screen, terminal mode opens just a lightweight command window.
03
Company admin mode
Create business roles and set the PC folders and permissions (full control · control after approval · view only) for each.
04
CLI automation · live PC status
Run check commands automatically via CLI and gather disk · service · update status in real time. Or simply ask ECHO AI.
05
File transfer · unattended access
Move files with Send · Receive, and with unattended access on, authorized staff can connect even when no one is present. Sessions stay up even when an admin-rights prompt appears.
06
Recording · access history · secure sign-in
Record sessions and download access history by period. SSO · two-factor authentication protect sign-in.
Screens
See it on real screens
Screen 1 · role list, role name, members, folder access, permission level
Company admin mode
Create business roles and set the PC folders and permissions for each. For example, partners get access after approval, and auditors get view only.
- Business roles
- Access by folder
- Full · after approval · view only
Screen 2 · ECHO request, CLI command, results by PC, approve
AI checks by command
Ask ECHO AI in plain words, and it sends commands to many PCs via the WaveDesk command line and compiles the results. PCs that were off pick up the task when they power on.
- Request in words
- Many PCs at once
- Every command logged
Screen 3 · my PC folder, remote PC folder, Send · Receive, transfer list
Exchange files
Open folders on two PCs side by side and move inspection results or equipment backup files with Send · Receive.
- Side-by-side view
- Send · Receive
- Transfer list
Screen 4 · users, devices, folders, roles, registration status
Company device management
Group company PCs and equipment PCs into plant · department folders, and set who can access which folder.
- Group into folders
- Role-based permissions
- Registration status
Screen 5 · period, start · end time, user, remote device
Who connected, and when
Look up access history by period and download it as a file for security reviews.
- Period lookup
- Users · devices
- Download as file
Use cases
Use it right away when
Equipment PC frozen at dawn
At 2 a.m., a Line 2 equipment PC freezes, and the on-call engineer connects from home to restart the program. In the morning, the recording shows the cause.
One HQ IT person, many sites
Headquarters IT manages PCs in per-site folders and gives each site's staff permissions only to their own folder.
Partner maintenance
Give a partner equipment engineer the 'control after approval' role, and they can access that equipment PC only when the on-site owner approves. Every session is logged.
Drawing work from home
The design team connects from home to a company CAD PC, spreading 4K drawings across dual monitors to pick up where they left off.
Automated morning PC checks
Every morning, the CLI gathers disk · antivirus · update status from all PCs and alerts owners only about PCs with issues.
Server work via terminal
Server admins connect in terminal mode without a screen to check logs and restart services.
Use-case scenarios
Linked with other products, action comes faster
Add products one at a time as needed, and expand like this.
- TEAMS The team receives support requests.
- WaveDesk Staff connect to devices to take action.
- CRM Customer support staff record the outcome.
- WaveDesk Install Gateway on an on-site relay server.
- WaveDesk Gateway Connect consoles and devices to access paths.
- Support staff perform remote tasks.
- MES Log terminal issues from the floor.
- WaveDesk Support staff inspect while viewing the screen.
- TEAMS Staff relay actions to the floor.
Alongside existing systems
Managed centrally, on your own servers if needed
Deployment model
Configuration and cost vary with scope, user count, and installation environment. Tell us your situation and we will recommend the right approach.
Contact salesCentral management
Manage PCs, users, roles, and permissions across multiple sites from one headquarters. Wavegram only issues licenses; your company admins manage everything directly.
On-premises if needed
If security policy requires, we deploy it directly on your company servers. Sites without internet connect through an on-site Gateway.
SSO · two-factor authentication
Sign in with your existing company account (SSO), with a second check through two-factor authentication (2FA).
Always up to date
Signed updates install automatically, so you are always on the latest version without lifting a finger.
FAQ
FAQ
Does 4K stream without stutter?
Yes. It streams even 4K high-resolution screens without lag, and lets you tune quality and frame rate (up to 120 fps) for the task. PCs with hardware encoding run it even lighter.
What can company admins do?
Create users and assign business roles. Give each role the PC folders it can access and permissions (full control · control after approval · view only), and review access history.
Can I manage remote PCs with AI?
Yes. The CLI sends check and fix commands to many PCs automatically, or you can simply ask ECHO AI. Commands run only on devices that allow remote tasks, and every command is logged with who ran it.
Can I sign in with my company account?
Yes. Connect to your existing company accounts via SSO, and turn on two-factor authentication (2FA) for an extra login check.
Can it be installed on company servers?
Yes. If needed, we deploy it on-premises on your company servers. Sites without internet connect through an on-site Gateway.
Can I connect to a PC with no one there?
Just turn on unattended access. Only users your company admin has authorized can connect.